Useful answers
Provide quick responses to common questions using information you approve, such as your services, opening hours, policies and FAQs.
AI chatbots
AI chatbots for your business
We build AI chatbots that answer common customer questions, guide enquiries and capture leads on your website or messaging channels, so your team can focus on work that needs a person.
What we can help with
Designed around your goals.
Final features, integrations and deliverables are agreed with you before work begins.
Guided lead capture
Collect relevant enquiry details and help people find the right next step.
Human hand-off
Plan a clear route for questions that need a person, rather than pretending the bot can answer everything.
Testing and refinement
Test real questions, review unclear responses and improve the experience as your needs develop.
Our approach
From first conversation to delivery.
Discover
Understand your customers, channels, content and goals.
Build
Configure the conversation, knowledge sources and enquiry flow.
Test
Check common questions, edge cases and hand-off behaviour.
Launch
Agree on launch arrangements and future improvements.
Frequently asked questions
Good questions to ask before getting started.
Can a chatbot use our business information?
Yes. We can scope a chatbot around information you provide and approve. The sources and limitations should be agreed during planning.
Can it collect leads?
Lead capture can be included where the selected channel and integration support it. We will agree what information is needed and where it should go.
Can it hand a conversation to a person?
We can plan an escalation or contact route. The exact hand-off method depends on the channel and integrations.
How long does it take?
Timing depends on scope, content readiness, channels and integrations. We will discuss a realistic timeline after understanding your requirements.
Let’s discuss your AI chatbots project.
Tell us a little about what you need. We’ll work through the scope and next steps together.