Privacy Policy
How LUMEXA handles personal information submitted through our website and business enquiries.
Draft for review: This page must be checked against LUMEXA’s actual systems and practices before publication.
Last updated: 22 October 2026
1. Who we are
LUMEXA (Pty) Ltd is a technology company based in Cape Town, South Africa. For privacy-related questions, contact info@lumexa.co.za or call +27 62 595 4493.
2. Information you may provide
If you contact us, we may receive information such as your name, organisation, role, email address, phone number, the service you are interested in and details you include in your message. Please do not submit passwords, identity numbers, payment-card details, sensitive personal information or confidential records through a general enquiry form.
3. How we may use information
We may use enquiry information to respond to your request, discuss a project, prepare a proposal, maintain business records and protect our website and communications. We should only use information for purposes that are lawful and appropriate to the context in which it was collected.
4. Sharing and service providers
We do not intend to sell personal information. If we use hosting, email, analytics, form-processing or other service providers, they may process information on our behalf as needed to provide the relevant service. The actual providers, locations and data flows must be confirmed and documented before this policy is treated as final.
5. Retention and security
Information should be kept only for as long as reasonably needed for the stated purpose or a legal requirement. We take a risk-based approach to protecting information, but no website or electronic transmission can be guaranteed completely secure. The specific safeguards and retention periods used by LUMEXA should be confirmed before publication.
6. Your rights
Subject to applicable law, you may request access to personal information about you, ask for correction, raise an objection where applicable or submit a privacy concern. We may need to verify your identity before acting on a request.
7. Cookies and analytics
This policy should be updated if cookies, analytics, advertising pixels or other tracking technologies are used. Do not assume these are absent until the live website and hosting configuration have been checked.
8. Children and school information
Do not send learner records, biometric data, school lists or other children’s personal information through a general website enquiry form. Any SmartEdu deployment involving learner information requires a separate review of roles, permissions, data flows, retention, security and the responsibilities of the school and service provider under applicable law, including POPIA.
9. Changes
We may update this policy as our website and services change. The version published on this page should include the date of the latest update.
10. Contact
For privacy enquiries, email info@lumexa.co.za.